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Post by shiyabul on Aug 21, 2024 6:52:01 GMT
For if a hospital system has a problem with an insurance company, they may decide to discontinue their relationship. For example, when a hospital that does , MRIs per month calls to find out why an insurance company rejected % of its claims, not only must the insurance company’s contact center associates have good answers but the experience of getting to the answers must be well-orchestrated too. Otherwise, the insurance company will risk losing the hospital as https://lastdatabase.com/ a client, resulting in the loss of many members. A well-crafted outbound calling campaign might then proactively deliver tips for providers on improving claims acceptance rates through proper coding, the avoidance of common errors, etc. If a provider wants to discuss five different claims, they expect the associate to find the time for what could be a lengthy call and they don’t want to feel rushed due to AHT concerns. If that happens because the associate is trying to stay compliant with their AHT metrics, the provider will likely not feel well taken care of and the outcome could be problematic. In situations like this, whether the call is outbound or inbound, metrics such as AHT may have to take a back seat to ensure providers are given the time they expect and deserve.
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